Administrative and Secretarial Support
COURSE OBJECTIVES:
At the end of the course, participants would be equipped to:
- Provide effective secretarial and administrative support to managers
- Demonstrate greater understanding and knowledge of office systems and procedures
- Supervise the work in an office
- Improve professional standards
COURSE CONTENTS:
- Organizing and managing office/workplace routine
- Managing the boss and his/her schedule and Office
- Communication – internal, external; oral and written
- Public relations – interface with the various publics
- Telephone techniques and skills
- Team work in the enterprise
- Professional image and improving standards
- Business environment and challenges today
- Supervision of staff and office activities
- Personal organization and management of your time
- What can I do personally to be more effective in my duties and responsibilities?
- Self-evaluation, and course evaluation; certificate of participation.
TARGET GROUP
Secretaries, Senior Secretaries, Executive Assistants, Personal Assistants to Senior Managers, Administrative, Assistants/Officers
CAGI, in consultation with human resource managers and trainers, has revised its training programme, and is offering the following training courses, to be delivered by a core of able and experienced trainers.
Apart from the above multi-enterprises courses, CAGI offers tailor-made courses for individual enterprises at internal or external venues. Download our Training Programme to view complete course descriptions and prices.COST for each Course:
Members: $15,000 for each participant per day;
Others: $18,000. for each participant per day.