Positive Image of the Enterprise and Improved Customer Services
COURSE OBJECTIVES:
At the end of the course, participants would be able to:
- speak intelligently about the company;
- demonstrate a positive business-friendly approach to customers /public;
- provide efficient and prompt service to the public/customers; and
- influencing the customer and promoting sales and services.
COURSE CONTENTS:
- Knowing and understanding your company and its business operations ∙ Purpose/Mission Statement of the Company
- Importance of promoting a good Company Image; loyalty to company ∙ Sustaining the right image of self and the enterprise
- Personal responsibility for a positive, business-friendly image
- Attitude to work and service – appearance, interacting with the public, telephone techniques, voice control and tone, conduct and deportment at work.
- Effective customer service; Quality service delivery; and Customer satisfaction
- Dealing with a difficult customer; listening to complaints; finding solutions
- Promoting the business and sales of the enterprise
- Being a good public relations representative of the Company
- Professional standards of service, honesty/integrity
- How can I contribute to improving the image of the business/enterprise?
- Self-evaluation, and course evaluation; certificate of participation
TARGET GROUP
Sales Persons, Receptionists, Counter Staff, Cashiers, Clerks, and their Supervisors
CAGI, in consultation with human resource managers and trainers, has revised its training programme, and is offering the following training courses, to be delivered by a core of able and experienced trainers.
Apart from the above multi-enterprises courses, CAGI offers tailor-made courses for individual enterprises at internal or external venues. Download our Training Programme to view complete course descriptions and prices.COST for each Course:
Members: $15,000 for each participant per day;
Others: $18,000. for each participant per day.